Privacy Policy

Touchland US Shop ("we," "us," or "our") operates touchlandushop.com (the "Website") and provides sensorial on-the-go essentials, including award-winning Hand Mists and mood-boosting Body & Hair Fragrances (collectively, the "Products" or "Services"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard the information you provide when accessing our Website or purchasing our Products. By using our Website or Services, you acknowledge that you have read, understood, and agreed to the terms of this policy. For questions, contact us at press@touchlandushop.com.

1. Information We Collect

We collect information to fulfill orders, provide support, and enhance your shopping experience. The information falls into three key categories:

1.1 Personal Identifiable Information (PII)

This is information that identifies you individually, collected when you voluntarily provide it during interactions like checkout or account registration. Examples include:
  • Full name, email address, phone number, and postal address
  • Payment details (e.g., credit card numbers, PayPal account info) – note: we do not store full payment data; it is processed by third-party payment providers (see Section 4.1)
  • Account credentials (username, password) if you create an account on our Website

1.2 Transactional & Service-Related Information

We collect information tied to your interactions with our Products and Services, including:
  • Order details (Products purchased, order amount, shipping preferences, delivery date)
  • Return and refund history, including reasons for returns
  • Communication records with our customer support team (emails, inquiry details)

1.3 Non-Personal Information

This is information that cannot identify you individually, collected automatically when you visit our Website via cookies and similar technologies (see Section 7). Examples include:
  • IP address, browser type, and operating system
  • Pages visited, time spent on the Website, and referral sources (e.g., search engines, social media)
  • Device information (model, unique device identifiers, screen resolution)
  • Product browsing history (e.g., scents or categories viewed)

2. How We Use Your Information

We use collected information for legitimate business purposes that align with your shopping experience and our service delivery:
  • Fulfill Orders: Process purchases, verify payments, coordinate shipping (share address with logistics partners), and send order confirmations or delivery updates.
  • Provide Customer Support: Respond to inquiries, resolve issues (e.g., defective Products, delivery delays), and assist with returns or exchanges.
  • Manage Accounts: Maintain your account (if created), let you access order history, and personalize experiences (e.g., save shipping addresses for future orders).
  • Improve Products & Services: Analyze user behavior (e.g., popular scents, Website navigation) to refine Products, enhance Website functionality, and optimize customer experiences.
  • Communicate with You: Send critical updates (e.g., policy changes, order disruptions) and, with your consent, promotional messages (e.g., new scent launches, exclusive offers). You can opt out of promotions anytime (see Section 5.4).
  • Ensure Security: Detect and prevent fraud (e.g., unauthorized payments), block unauthorized access to our Website, and protect user and business safety.

3. Legal Bases for Using Your Information

Under applicable data protection laws, we rely on these legal bases to use your information:
  • Contract Performance: To fulfill our obligations to you (e.g., delivering ordered Products, processing refunds).
  • Legitimate Interests: To operate our business (e.g., improving Products, preventing fraud) – these interests never override your privacy rights.
  • Consent: For sending promotional communications or using cookies for non-essential purposes (you can withdraw consent anytime).

4. Information Sharing & Disclosure

We never sell your personal information to third parties for marketing. We only share information with trusted third parties to deliver services, and require them to protect your data and use it only as instructed:
  • Service Providers: Third-party vendors supporting core operations, including payment processors (e.g., Stripe, PayPal) for transaction handling, logistics partners (e.g., shipping carriers) for delivery, and email service providers for communications. They only receive information necessary for their services.
  • Legal Authorities: Disclose information if required by law, court order, or regulatory request, or to protect our legal rights, property, or safety, or the rights of others.
  • Business Transfers: If we undergo a merger, acquisition, or sale of assets, your information may transfer as part of the transaction. We will notify you via email or Website notice and ensure the transferee adheres to this policy.

5. Your Privacy Rights

You have specific rights regarding your personal information under applicable laws. To exercise these rights, contact us at press@touchlandushop.com with your request and proof of identity (e.g., copy of order confirmation matching your details):
  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask to fix inaccurate or incomplete personal information (e.g., updated shipping address).
  • Erasure: Request deletion of your personal information, except when we need to retain it for legal reasons (e.g., tax records for orders).
  • Restriction: Ask us to limit use of your information (e.g., if you dispute its accuracy).
  • Data Portability: Request your information in a structured, machine-readable format (e.g., CSV file) for transfer to another service provider.
  • Withdraw Consent: Stop us from using your information based on consent (e.g., promotional emails) – this doesn’t affect past lawful uses.
  • Opt-Out of Promotions: Click "unsubscribe" in any promotional email or contact us directly to stop receiving marketing messages.
We respond to requests within 30 days and will inform you of actions taken or reasons for denial (if applicable).

6. Information Security

We use technical and organizational measures to protect your information from unauthorized access or misuse:
  • SSL encryption for sensitive data (e.g., payment details) during transmission
  • Access controls limiting internal access to personal information (only authorized staff)
  • Regular security audits and Website updates to address vulnerabilities
  • Staff training on data protection and privacy best practices
No security system is impenetrable. You are responsible for protecting your account credentials (e.g., don’t share passwords) and notifying us immediately of unauthorized account access.

7. Cookies & Similar Technologies

We use cookies (small text files on your device) and web beacons to enhance your Website experience. Cookies help us: remember your shipping preferences, track order progress, analyze traffic, and personalize content (e.g., show popular scents based on browsing). We use two types:
  • Session Cookies: Expire when you close your browser (e.g., track active orders).
  • Persistent Cookies: Remain on your device until deleted (e.g., save account login preferences).
You can manage cookies via browser settings (block or delete them), but disabling essential cookies may limit Website functionality (e.g., unable to process orders or save addresses).

8. Children’s Privacy

Our Website and Products are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have, we will delete the information promptly. Parents/guardians can contact us at press@touchlandushop.com to request deletion if they believe their child provided information.

9. International Data Transfers

If you access our Website from outside the U.S., your information may be transferred to, stored, or processed in the U.S. or other countries where our service providers operate. These countries may have different data protection laws, but we use legally recognized safeguards (e.g., standard contractual clauses) to protect your information.

10. Changes to This Policy

We may update this policy periodically to reflect business changes, new technologies, or legal requirements. For material changes, we will notify you by posting the updated policy on our Website and sending an email (if you provided an address). The updated policy takes effect immediately upon posting. We encourage you to review it regularly.

11. Contact Us

For questions, concerns, or requests about this policy or your personal information, contact our privacy team at:
Email: press@touchlandushop.com
We will address your inquiry promptly and work to resolve any issues to your satisfaction.