Shipping Policy

Thank you for choosing Touchland US Shop for your sensorial on-the-go essentials. This Shipping Policy outlines key details about order processing, delivery timelines, shipping costs, and related services to ensure you have a smooth shopping experience. For questions not covered here, please contact our team at press@touchlandushop.com.

1. Order Processing Time

All orders are processed and prepared for shipment within 1-3 business days after we receive your order confirmation. Processing time may be slightly extended during peak periods (such as holidays, sales events, or new product launches), but we will notify you via email if there is any significant delay in preparing your order.
Once your order is shipped, you will receive a shipping confirmation email containing your unique tracking number and instructions on how to monitor your package’s progress. Please check your spam or promotions folder if you do not receive this email within 4 business days of placing your order.

2. Delivery Timelines

After your order is shipped, the estimated delivery time is 6-12 business days. This timeline applies to all shipments and is calculated from the date of shipment (not the date of order placement).
Please note that delivery timelines are estimates provided by our shipping partners and may be affected by unforeseen circumstances, including severe weather, transportation disruptions, or customs procedures (for international shipments). While we cannot be held responsible for delays caused by factors beyond our control, our team will work closely with the shipping carrier to resolve issues and provide updates as soon as possible.

3. Shipping Costs

Touchland US Shop offers free standard shipping on all orders, with no minimum purchase requirement. There are no hidden shipping fees—your total at checkout (including applicable taxes) is the final amount you will pay. This free shipping benefit applies to all products in our collection, whether you’re ordering a single Hand Mist or a bundle of Body & Hair Fragrances.
We do not offer expedited or express shipping services at this time. All orders are shipped via our standard, reliable shipping method to ensure your sensorial essentials arrive safely and in perfect condition.

4. Order Tracking

Tracking your order is simple: use the tracking number provided in your shipping confirmation email to check the real-time status of your package. You can enter the tracking number on our website (touchlandushop.com) via the “Track Order” page, or directly on the shipping carrier’s official website.
If your tracking information shows no updates for more than 5 business days, or if you believe your package is lost or delayed, please contact our team at press@touchlandushop.com with your order number and tracking number. We will investigate the issue promptly and assist in locating your package.

5. Shipping-Related Returns & Refunds

Our shipping policy aligns with our hassle-free return guarantee (outlined in our Refund Policy):
  • Return Shipping for Eligible Items: For unused, unopened items returned within 60 days of delivery, you are responsible for arranging and covering the cost of return shipping. We recommend using a trackable shipping service and retaining the tracking number for your records, as we cannot be held liable for lost or damaged return shipments.
  • Damaged, Defective, or Incorrect Items: If you receive a damaged, defective, or incorrect product, please contact our team within 7 days of delivery at press@touchlandushop.com. Include your order number and clear photos of the item and packaging. We will provide a prepaid return label for the faulty item and cover all shipping costs for the return and replacement (or refund, at your request).

6. International Shipping Notes

Our standard shipping service covers both domestic and international destinations, with the same estimated delivery timeline of 6-12 business days. Please be aware that international orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These additional charges are the sole responsibility of the recipient and are not included in the order total or covered by Touchland US Shop.
Customs processing times vary by country and may extend the overall delivery timeline. We recommend checking with your local customs office for information on applicable fees and regulations before placing an international order.

7. Contact Us

For questions about order processing, shipping status, delivery delays, or other shipping-related concerns, please contact our customer support team at press@touchlandushop.com. We aim to respond to all inquiries within 24-48 business days and resolve issues to your satisfaction.
This Shipping Policy is subject to occasional updates. We recommend reviewing it before placing an order to stay informed of any changes. Your purchase of our products or use of our services constitutes acceptance of this policy.